Frequently Asked Questions

To ensure smooth delivery for your receiver, we can provide a complimentary call or text a day before to check whether the delivery date/ timing works before making arrangements to prepare it fresh for them.
We will avoid revealing sender’s and item’s detail whenever possible.

Facts: 60% of recipients prefer a different timing OR shipping address than what the sender has selected.

1) Choose your package, add your gift message, agree to delivery terms
2) Add product to cart
3) Got to cart, select delivery date and timeslot
4)Press “Check out”
5)Enter shipping information and address of recipient
6)Press “Continue to Shipping”
7)Press “Continue to Payment”
8)Proceed to Order Summary for payment
9) Receive order confirmation and email for receipt upon successful order. (No email confirmation means order is not successful, please check your junk email as well) Please double check if all information is correct. if any information needs to rectify, simply reply to the email confirmation as soon as possible.

You may select the delivery date and time slot in your cart
We always advice clients to order as early as possible to avoid disappointment.

If the order has been prepared or shipped out, we will not be able to cancel the order. However, if its requested at least 2 working days before, we will facilitate the refund of your order and it will be subjected to a 10% admin and credit card cancellation service charges.

For non-perishables items only, for exchange, it must be in new condition and in its original packaging intact for us to process within the day of delivery. We will not be able to make any exchanges after item has been accepted.
Please note that you will be responsible for any shipping charge associated with an exchange. We are unable to refund any original shipping fees, taxes or duties paid on any orders.

Sale or discounted items, consumable products, products with personalization or customization are not eligible for exchanges and refunds.

As far as we are concerned, technology is a one stop solution. Clients can reach us via email and simply mention their preferred options to get a customised design from our talented team.

Our bouquets may vary in the exact counts due to produce size variations throughout the year. To ensure that the bouquet’s design remains uniform, our Artists work within specified count ranges for each flower type when building each arrangement. This gives our highly trained staff just enough flexibility to ensure that the arrangement is perfectly designed, no matter what size the bloom is at that point in the year.

We accept all international credit cards, PayPal, Apple Pay, Shop Pay. For express checkout such as ShopPay, PayPal and Apple Pay, please double check your shipping address and remember to uncheck ”same as billing address”.